(01) 601 2601
louise@lonergangroup.ie
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FAQs
You have got questions, and we have answers to some of our more FAQs. If you are still not able to find the answer to your question here, drop us a line at louise@lonergangroup.ie and one of our staff members will get back to you promptly.
Q. Are Gifts and Awards Taxable & Gifts versus Vouchers
A: Many awards and gifts are not taxable for example, The Revenue Commissioner offers tax relief on long service awards (which they define as 20, 25, 30 & 35 years of service). Awards however must be tangible to qualify ie. Camera, watch etc. Awards made in the form of cash, vouchers or bonus bonds are taxable in full. The tax relief on long service awards is separate and in addition to the annual €500 small benefit allowance per employee. Small gifts up to the value of €500 euro are also tax-exempt along with once-off non-cash personal gifts for weddings or a new baby gift. Companies can also claim back VAT on Gifts, but not vouchers, this is 23% on its own. Add on the Longevity and personalisation you gain from gifts we think the Gifts are the runaway winner: Gifts 3 Verses Vouchers!
Q: How can I choose the most suitable Promotional Product or Corporate Gift?
A: Our 23 years experience in this industry, and indeed our staffs experience in business will guarantee that we can offer the best advice. We try to make sure that you can choose the best products and gifts to achieve your goals and all within your budget.
Q: How wide is your product range?
A: This website shows about 20,000 Corporate Gifts and Promotional Products which we supply. Please contact us to discuss your specific requirements. In the unlikely event of not being able to satisfy your requirements from our existing range, we can also use our extensive industry experience and our worldwide supplier network to source whatever type of promotional product, corporate gift or golfing gift to suit your specific requirements.
Q: What are the different methods of personalisation available?
A: There are various methods of branding available and it usually depends on the type of product or surface which is being branded. Products with high fabric content hats, laptop bags, T-Shirts are usually embroidered or screen printed. Our Corporate Gifts range are mostly metal, ceramic and crystal; These would generally be engraved. Products such as diaries and conference folders made of PVC, PU or leather could be printed, foil blocked or embossed. Or add on our brand new Individual names to your items, this ensures the gift is always revered and your stakeholder knows that you have gone the extra mile for them. It’s all about creating loyalty and longevity in their minds. Pricing is dependent on the personalisation option chosen and again we can advise on the best choice for the products you choose.
Q: Can we get products to match our logo and corporate colours?
A: Most of our promotional goods come in a range of colours but often they can be Pantone matched to your logo/company colours if so desired. In addition, the branding options available can be matched to the specific Pantone colours of your logo as well.
Q: How can we send you our artwork?
A: As an E-mail attachment is ideal. Our preferred picture files would be .EPS. We can create an EPS for you from a .Jpeg/.Jpg/.Gif/Png if that is all you have available for €45.00 Still not sure what an .EPS is? Click here.
Q: What is your minimum order?
A: Most of our Corporate Gifts and Golfing range do not have a minimum order. Promotional Gifts are usually from 100 for best pricing and Hampers & Carepacks from 25 for bespoke. Our website product page and brochure shows the minimum quantity for most bulk order items and the corresponding price. For bespoke promotional items, we will tell you the minimum quantities at the time of inquiry.
Q: How do I place my order?
A: By email, phone or website. If you operate a purchase order number (P.O.) system please advise the purchase order number that we should quote when invoicing you.
Q: Can I order a pre-production sample?
A: Yes, in most circumstances against a confirmed order. However, please discuss this with us as all suppliers make a fixed charge for a pre-production sample.
Q: How is my order delivered?
A: Typically orders are delivered via a three days courier service. Overnight, early morning and timed deliveries are available on request. We use a host of Covid Correct Couriers and our preferred couriers are An Post in Ireland and FedEx Internationally
Q: Can you arrange the storage and distribution of my order?
A: Yes, Please contact us to discuss. Yes, We offer a full Chain Supply & Storage facility.
Q: Can you deliver my order to several destinations?
A: Yes. You just need to supply the details and quantities to go to each destination. You may be charged additional delivery costs for this service but will be notified before confirmation. We also deliver to home addresses for your staff or clients.
Q: What are your payment terms?
A: New Companies pay Pro-forma (upfront) with their first order. For subsequent orders, payment of 50% when the order is placed, the remaining 50% payable when the order is delivered to the agreed destination(s). Approved clients have a 30-day credit account. We have different terms for different orders & can discuss on order.
Q: How long will my order take?
A: On average 14-21 working days for most of our standard product range. (Covid & Brexit have been doing their best to try to delay us) Bespoke items take up to twelve weeks from design approval to receiving the order. We can however provide emergency delivery in some cases and deliver the items sooner. Tell us your requirements and we will give you an accurate delivery date.
Q: Do you kit out products?
Yes, we offer this service for an 8% Admin Charge (Of the Invoice) for packing, adding postcards, uploading etc
Q: Can we outsource Mailing Lists Cleaning, Labelling etc to you?
Yes, for €75.00 an hour we can give you an Admin service for adding names to database & printing labels etc, our team becomes yours #OurTeamIsYourTeam
Q: Do you have an express service?
Yes, in most cases we do & we charge an additional 8% for getting engraving orders to you in 10 days, please confirm with us in advance. This is because we have to use local suppliers and do not have the space or time to shop around either.
Q: Do you charge for Service Awards & All Administration & Logistics?
Yes, we charge 8 % for www.getgifts.ie where you have your own landing page & password-protected area. If the order is big enough we can negotiate same with you. Also, we can send emails and do the full admin service for you on request.
