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Case study - Completely Managed E-Commerce Platform with Client Backend Access
ESB
How It Began
We began with a consultation between our team and the ESB Team. These meetings allowed for a partnership to begin. A consultation with the sales manager to talk about your project and give feedback on what parameters we have and how we can help move your project forward in a meaningful way that your staff can get behind and believe in. We offered strategic advice on gift selection based on the intended audience. These meeting ironed out all the finer details ensuring from the wording of the emails being sent to employees to the design of the gift portal itself. Our collaborative approach meant that every aspect was tailored to align perfectly with ESB's values and goals. We focused on creating a seamless and enjoyable experience for both the recipients and the administrators, ensuring that the platform was user-friendly and visually appealing.
ESB employed us to manage their service awards. We designed an ESB 5yr, 10yr and 15yr password-protected ecommerce shared portal. Their staff are welcomed by email, to select a gift based on their years of service. We fully administered the ordering process and delivered the chosen gifts directly to recipients’ home addresses in Ireland & UK. This celebrates the dedication of the employees but also reinforces ESB’s commitment to acknowledging their hard work and loyalty. The portal is intuitively designed, allowing staff to easily navigate through the selection process and choose a gift that truly resonates with them. Our seamless integration of personalised messages with each gift delivery adds a special touch, reminding recipients of their valued place within the ESB community. This thoughtful approach to service awards has been instrumental in building a positive atmosphere that motivates employees and fosters an environment of mutual respect and appreciation.
Gift Selection Platform For ESB Service Awards
The recipient selects the gift from the wide selection of pre-approved gifts by you for each category. The address details are given and an acknowledgement email is sent to them. Staff say having the gift delivered to them personally is half the fun. We all know how exciting it is to receive a surprise as well as the enjoyment of telling your family and friends about it. It creates a great buzz of excitement within the company. This system works as ESB are using us for over 7 years. Employees feel valued and appreciated, knowing their contributions are recognised in such a thoughtful manner.
Our ongoing collaboration with ESB exemplifies how a well-orchestrated service awards program can elevate employee morale and reinforce a culture of gratitude and recognition. As we look to the future, we are excited to continue evolving and enhancing our services, ensuring that every employee feels celebrated and cherished for their dedication and hard work.
Manager Backend Access
Our platform offers client backend access for complete transparency, enabling clients to run reports and manage their validation process. This fully managed e-commerce platform provides managers and teams with individual accounts and passwords for the website backend, allowing them to monitor incoming orders. Our team only processes approved orders, ensuring no duplicate gifts or incorrect categories. An automatic email for rejected orders is sent to the customer asking them to contact HR for help. Managers can download order reports, which organize all the information neatly into an Excel sheet for future reference.
Delivery & Tracking
We work closely with our suppliers and in-house team to ensure all orders are filled promptly. Gifts are purchased and kitted in the most suitable way for safest delivery. We dispatch all gifts to the desired locations. All delivered goods are tracked and traced with An Post. When orders have been filled, the tracking details are added to the order page and updated. The customer will receive an email with these details and order is marked as complete. In the Backend Access you are able to see the completed orders that have been updated. Our team is always available to help, even long after the project is over our team.
The success of this initiative was further enhanced by our commitment to flexibility and adaptability, which allowed us to incorporate ESB’s feedback throughout the process. This ensured that the final product was not only efficient but also reflective of ESB’s dedication to appreciating and rewarding their employees. Ultimately, the partnership with ESB exemplified how a well-executed service award program could foster a sense of belonging and recognition among staff, strengthening the overall company culture.
The Lonergan Group is always on the lookout for mission-driven brands ready to turn their values into something tangible.
Suppliers
The Lonergans group is committed to building a sustainable and ethical supply chain to reduce the environmental and human impact.
The Lonergan group uses the GRI 308-2 Framework for analyzing the Environmental Impacts & Potential Negative Supply Chain Risks.
The Lonergans group actively partners with suppliers who align with our values and are committed to reaching their environmental goals.
The Lonergan Group is committed to using local suppliers as much as possible to reduce our Product Carbon Footprint and Carbon Footprint of the company.
For all direct deliveries from the Lonergans Group we partner with An Post as their commitment in reducing their emissions through the usage of EVs to reduce the impact of each delivery.
Our Planning Steps:
Process steps from consultation to delivery to provide a seamless and stress free experience.
25 Years of Experience
Lonergan Corporate Gifts have been on the go for 25 years now, and our friendly, professional staff are happy to help with any queries or problems you may have relating to your project.
We believe in staff recognition and creating happy, healthy, work cultures for your staff to grow and thrive in.
Plan your project today!
Please don't hesitate to contact us with any questions or queries you may have. We're happy to help!
(01) 601 2601
Louise@lonergangroup.ie
